HBR Guide to Dealing with Conflict (HBR Guide Series)
(By Amy Gallo)
Read Ebook | Size | 20 MB (20,079 KB) |
|---|---|
| Format | |
| Downloaded | 570 times |
| Last checked | 7 Hour ago! |
| Author | Amy Gallo |
How can you deal with conflict at work in a way that is both professional and productive - where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation.
The 'HBR Guide to Dealing with Conflict' will provide both readers and listeners with proactive suggestions you need to:
*
Understand the most common sources of conflict
*
Explore your options for addressing a disagreement
*
Recognize whether you - and your counterpart- typically seek or avoid conflict
*
Prepare for and engage in a difficult conversation
*
Manage your and your counterpart's emotions
*
Develop a resolution together
*
Know when to walk away
Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
©2017 Harvard Business School Publishing Corporation (P)2017 Audible, Inc.”
