“Book Descriptions: "Thank you for your order! Satisfaction is absolutely guaranteed. If you are not 100% satisfied with your purchase, just say so and Opal will make it right, no questions asked."
So reads the customer commitment from Opal, the newest online shopping fad to sweep the nation. When Grace receives her first package from them, she's more disappointed than satisfied. When a replacement is issued and she receives exactly what she is looking for, she realizes she may be onto something. But there's a good reason we don't always get everything we want...” DRIVE
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